![Shopify AI Support Gap [546K-Store Study]](/_next/image?url=%2Fimages%2Fblog%2Fshopify-ai-support-gap.webp&w=3840&q=75&dpl=dpl_jzcJ6qXDcLYUDh4oS6Vd8b5S1v7V)
Shopify AI Support Gap [546K-Store Study]
Shopify AI support gap study: 81,490 scaled paid-acquisition stores use email but show no support, tracking, or returns layer.
3 guides and insights on customer support for Shopify store research.
![Shopify Helpdesk Migration Leads [546K-Store Study]](/_next/image?url=%2Fimages%2Fblog%2Fshopify-helpdesk-migration-leads.webp&w=3840&q=75&dpl=dpl_jzcJ6qXDcLYUDh4oS6Vd8b5S1v7V)
Shopify helpdesk migration leads: 6,335 scaled stores use non-Gorgias support apps, with 3,185 verified contacts.
We analyzed 153,867 Shopify stores to find which customer support apps they actually use. 94% have none. Here's who runs what, by niche and store size.